BLOG — ACHP Members Top 2022 J.D. Power Customer Satisfaction Health Plan Ratings

Alliance of Community Health Plans’ member companies continue to top customer satisfaction ratings in the annual J.D. Power Commercial Member Health Plan Study.

Unique payer-provider collaborative partnerships place patients at the center of coverage and care, so it’s no surprise that consumers continue to rank ACHP member plans the highest in the nation. Our plans champion the patient experience, prioritize innovation and leverage digital solutions to improve care delivery.

The study named ACHP members Kaiser Permanente, Geisinger Health Plan and CDPHP as the highest-ranking plans for customer satisfaction in their regions, and Kaiser Permanente’s South Atlantic branch earned the top score of all health plans in the study.

Other ACHP member health companies ranked in the top 5 health plans in their regions—including Dean Health Plan, Health Alliance, Health Alliance Plan, HealthPartners, Independent Health, PriorityHealth, SelectHealth and UPMC Health Plan.

NCQA also ranks ACHP member companies highest on customer satisfaction.

ACHP’s non-profit, community-based health plans have served their neighbors for decades and answer to their customers and patients over shareholders or investors.

By ensuring each patient gets the right care at the right time in the right place for the right price, they continue to improve access, affordability and outcomes in the health system.

Learn more about how ACHP member companies outperform other health plans on member experience and quality ratings.