BLOG — Telehealth: Community Health Plans and COVID-19

by Dan Lemle

Person using telehealth services via cell phoneAs the ongoing COVID-19 public health crisis continues to pressure our health care infrastructure, individuals and families are increasingly turning to telehealth to interact with medical providers and access necessary health care services.

The Alliance of Community Health Plans’ (ACHP) nonprofit, community-based health organizations are meeting their communities’ needs in this time of crisis. The majority of plans have deployed or expanded telehealth services, and they are waiving related out-of-pocket copays and cost-sharing. For example:

  • CommunityCare in Tulsa, OK, deployed telemedicine and e-visit options in the wake of the crisis, expanding coverage for all medically necessary services, including behavioral health services

In addition to these innovations, ACHP member plans have pledged to waive cost-sharing for COVID-19 testing, including it as a covered benefit to remove cost as a potential barrier.

These uncertain times call for smart and systematic approaches that expand access to critical health care services. ACHP members continue to act swiftly and to provide their communities with the services they need most.

Additional information on efforts of ACHP plans and their affiliated systems during this public health crisis is available here.