BLOG: Community Health Plans Take Action on COVID-19

ACHP plans have pledged to treat COVID-19 testing as a covered benefit, ensuring affordability is not a barrier to the individuals who are recommended for testing by their doctor or a public health authority.

ACHP plans and their affiliated systems are taking additional steps to ensure their members get access to the care and coverage they need during this public health crisis.


AvMed Provides Members with Healthcare Services and Resources to Address COVID-19 (March 27, 2020)
To help flatten the curve and minimize the impact of COVID-19, AvMed has waived cost-sharing for COVID-19 testing, has waived cost-sharing for telehealth, is offering delivery and has authorized early refills forRx drugs and has expanded access to behavioral health.


CDPHP, MVP Health Care Partner to Expand Access to Critical  Services (March 16, 2020)
CDPHP Coverage of COVID-19 (March 13, 2020)


CommunityCare is waiving copays for authorized testing for COVID-19 and telehealth visits at one of two associated health system. Early refills of maintenance medications from the pharmacy will also be covered, and longer fills up to 90 days for employer group members and many medications up to 100 days for Medicare Advantage members are available. (March 26, 2020)

Dean Health Plans

To limit potential coronavirus risk, Dean Health Plan is expanding its coverage of telehealth services. This will allow additional methods of health care access for members, such as Skype, FaceTime or Zoom. This policy applies to our Commercial (fully-insured, including ACA), Medicare and Medicaid members. (March 26, 2020)

To provide members earlier access to prescription medications, Dean Health Plan has have relaxed its refill policy. Members can get early refills of maintenance and non-maintenance medications, both at a retail pharmacy and through mail order.

Dean Health Plan is waiving in-network cost-sharing, including copayments, coinsurance and deductibles, for COVID-19 diagnostic testing during this public health emergency. Dean Health Plan will cover the test and doctor visit at no cost to members when the basis for the visit is related to testing for COVID-19. Virtual Visits also include COVID-19 screening at no cost to members. (March 12, 2020)

Fallon Health

Fallon Health Accelerates Access to Health Care Services for Members Impacted by Coronavirus (Updated March 31, 2020)
Fallon Health is waiving cost-sharing COVID-19 testing and counseling and waiving co-pays for COVID-19 related treatment. They are also waiving cost-sharing for telehealth services and allowing early refills on maintenance medications.

Fallon Health pledges $25,000 to “Worcester Together” to address COVID-19 community needs
Fallon is pledging $25,000 to aid those impacted in the Worcester, Massachusetts area. The funds will go directly to “Worcester Together,” a joint fund led by the Greater Worcester Community Foundation and United Way of Central Massachusetts fund that will address immediate basic needs and long-term local relief efforts. (March 26, 2020)

Geisinger Health

Geisinger Health has developed a chatbot to help triage and screen patients remotely. In addition, it’s setting up video chat capabilities for admitted patients allowing them to contact their families at home, which helps to minimize person-to-person contact. (March 27, 2020)

Geisinger Health  has partnered with the Central Pennsylvania Food Bank, Harrisburg, and Weinberg Northeast Food Bank, Pittston, to distribute emergency food boxes to health plan members, patients and those in need in the community. Please reach out out for more information. (March 20, 2020)

Telehealth services available to Geisinger Health Plan members without cost-sharing until June 15 (March 19, 2020)
Geisinger to process tests for coronavirus (March 16, 2020)
Geisinger Health Plan to cover costs of coronavirus testing (March 9, 2020)
Geisinger establishes hotline, website for novel coronavirus inquiries (March 6, 2020)

Group Health Cooperative of South Central Wisconsin

GHC-SCW has developed a desktop droplet barrier made out of some everyday items to help protect their staff (March 19, 2020)
Letter to Members: What You Need to Know About Coronavirus (March 13, 2020)

Harvard Pilgrim Health Care

Harvard Pilgrim is waiving all cost-sharing for COVID-19 related treatment (March 31, 2020)
Harvard Pilgrim Health Care Waives cost-sharing for COVID-19 testing, telehealth services (March 12, 2020)

Health Alliance

Carle ER to start further screening for coronavirus (March 5, 2020)

Health Alliance Plan

Henry Ford Health System opens outdoor testing sites to address COVID-19 (March 16, 2020)
HAP waives cost-sharing for COVID-19 testing (March 7, 2020)


HealthPartners Expands Mental Health Care Access through Video Visits (March 31, 2020)
HealthPartners is harnessing technology to provide critical mental health care and primary and specialty care to patients amidst the COVID-19 pandemic. The health system trained more than 2,000 clinicians across multiple care specialties in only three days on how to use video visits to assess, serve and treat patients.

HealthPartners covers testing for COVID-19, encourages use of free telehealth tools (March 12, 2020)

Independent Health

All Independent Health employees will work from home.  (March 15, 2020)

Kaiser Permanente

Kaiser Permanente pledges $1M to treat homeless for COVID-19 (March 16, 2020)
Kaiser Permanente supports public health response to COVID-19 with $1 million donation, collaboration with CDC Foundation (March 11, 2020)
How hospitals are preparing for potential coronavirus patients (February 29,2020)


PacificSource Benefit Updates to Combat Coronavirus (March 13, 2020)

Presbyterian Health

Local hospitals have coronavirus contingency plan (February 27, 2020)

Priority Health

Priority Health further expands home medication delivery for all members (March 27, 2020)
Spectrum Health has begun giving out as many as 28 take-home doses of methadone and other treatments to patients who come to Spectrum’s 14 outpatient locations for addiction treatment. Spectrum, in coordination with the Bureau of Substance Abuse Services, has also eliminated the requirement that people be in treatment for six months before receiving take-home doses. (March 22, 2020)
Priority extends free telehealth through April (March 20, 2020)
Priority Health Taking Measures to Support Members and Employees Amid COVID-19 Outbreak (March 16, 2020)

Sanford Health

Sanford Health launches in-house testing for coronavirus (March 24, 2020)
Coronavirus: Sanford Health prepares for new strain (March 9, 2020)

Security Health Plan

Security Health plan coverage information and resources (March 31, 2020)
Security Health is fully-covering COVID-19 testing with no cost sharing, has authorized a one-time early refill on medications, will facilitate prescription drug delivery/mailing and has established a COVID-19 Community Support Fund in conjunction with Marshfield Clinic Health System.

Marshfield Clinic Health System collaborates in statewide testing initiative (March 27, 2020)

Wisconsin Governor Tony Evers announced on Monday that the state has initiated a new public-private partnership to increase its laboratory testing capacity for COVID-19. The partnership includes laboratory support from Exact Sciences, Marshfield Clinic Health System, Promega, and UW Health. These organizations, along with the Wisconsin Clinical Lab Network, will share knowledge, resources, and technology to bolster Wisconsin’s testing efforts.

Security Waives Copays on Medically Necessary COVID Test Costs (March 12, 2020)


Intermountain takes steps to prevent COVID-19 spread; SelectHealth to cover testing for most members (March 16, 2020)
SelectHealth waives cost-sharing on COVID-19 testing at in-network providers and state health departments (March 10, 2020)
Intermountain Healthcare discusses Coronavirus COVID-19 in Utah (February 28, 2020)


More Minnesota insurers pledge to waive copays for coronavirus testing (March 9, 2020)

UPMC Health Plan

UPMC waives telehealth copays, early refill limits (March 16, 2020)
UPMC Develops New COVID-19 Test, Offers Testing to Select Patients (March 14, 2020)
UPMC Health Plan Removing Barriers to Coronavirus Testing (March 6, 2020)


Updated April 1, 2020; Original post March 10, 2020