COVID-19 Shifts Consumer Health Care Behavior

This fact sheet breaks down key data points from a new national survey conducted by the Alliance of Community Health Plans and AMCP. The survey results reveal that COVID-19 has dramatically changed how consumers use traditional health care services, with many delaying in-person care and embracing virtual care.

Download Fact Sheet


Consumer Behavior Resources

Dig Deeper into the Findings

Shifts in Behavior and the Future of Health Care

ACHP & AMCP Joint Press Release

Shifting Consumer Behavior Resource Page

Press Contact

All media inquiries should be directed to:

Mat Gulick
Director, Communications
Making Health Care Better

ACHP is the voice of a unique approach in health care today, one that puts the patient at the center with plans and clinical teams collaborating to improve health outcomes and reduce costs. Our advocacy focuses on providing policymakers with tested solutions, rooted in a model that is proven to deliver better value for patients, employers and taxpayers.

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